Refund policy

Game top-ups that have been successfully credited are final.

If a customer enters incorrect sign-in details or a player ID, we cannot provide a refund once the order has been delivered.

Bonus credit is granted by the game's operator. No refund is available if bonus credit isn't added to your account.

WaL Store is not responsible for stolen, lost or misused gift cards or other digital goods. For clarity, WaL Store is not required to investigate or verify how a gift card was obtained when it is redeemed.

Purchases of game keys (CD keys), gift cards, game points or prepaid cards are non-refundable and non-exchangeable.

Refund conditions:

  1. An unauthorized charge to your credit card or another payment method, provided your order has not yet been delivered.
  2. We are unable to fulfill your order because of insufficient stock or because the selected product becomes unavailable after purchase.
  3. If a problem occurs with a WaL Store subscription and we cannot resolve it, the customer will be refunded the remaining subscription value.
  4. To request a refund, contact customer support through live chat or email support@wal-store.com. A receipt or proof of purchase from WaL Store is required for approval.

Refund process:

  1. If your purchase qualifies for a refund, please contact our support team.
  2. Refunds may take time depending on the processing times of your payment provider, such as your bank.