Privacy policy
This policy explains how we handle your data when you use the WaL Store website and Android or iOS apps, including account creation, order fulfillment, support and optional notifications.
If you have questions or need more information about our privacy policy, contact us at support@wal-store.com.
Request deletion of your WaL Store account
In the WaL Store iOS app, open account settings, choose Delete account, and confirm with a code sent to your verified sign-in method. Submit the request entirely within the app without emailing support. If you can't sign in, contact support using the email below.
When contacting support by email, use the address linked to your account if possible, or provide the linked email or phone number so support can verify ownership. Never send your password, verification code or payment card details.
Contact support if you can't sign in
If your email app doesn't open, copy this address and send your message manually: support@wal-store.com
Submitting a deletion request in the app does not delete your account immediately. WaL reviews outstanding balances, orders and unsettled payments before manually completing deletion. The request status updates when processing finishes. A Request received status does not confirm that deletion is complete.
If you have a balance or an unfinished order, support accepts your request and works with you to settle your entitlements before deletion, without automatically forfeiting your balance or rights. Certain financial records and order evidence may need to be retained; support will explain what must be kept, why and for how long before completing deletion. Disabling sign-in alone does not delete your data.
Data retention
We retain necessary business and financial records and proof of sale and payment for ten years from the closure of the relevant records, not from the date of an account-deletion request. An active claim or dispute may require related evidence to be kept until resolution or as required by the applicable obligation.
This period does not automatically apply to all your personal data. A deletion request includes reviewing account and associated data to remove anything no longer needed, while explaining retention exceptions, their reasons and duration. Keeping financial records does not mean your account remains available for use after deletion.
Log files
We process technical data related to connections and service use, such as IP address, request time, browser or device information and response status, to operate the service, diagnose issues, protect accounts and prevent misuse. Some data may be linked to an account or order; we do not necessarily treat it as anonymous.
Cookies
Like other websites, WaL Store uses cookies. These files store information including visitors' preferences and the pages they access. This information improves the user experience by tailoring page content to visitors' browser types and other information.
Information we collect
We process the information you provide to sign in, manage your account, fulfill orders, verify payments and provide support. The information required depends on your sign-in method, product and payment method, and includes:
- Basic identifiers: Real name, online identifier, email address, account name and phone number.
- Commercial information: Purchase history and previous orders.
- Payment data: Payment method, amounts, balances, transfer references and receipt images submitted as proof of payment.
- Order fulfillment and support data: Information you enter to activate a product or correct an order, and notes you send to support.
Mobile apps and notifications
A WaL Store account may be created when you verify a new sign-in method. Our mobile apps store session, cart and some product data locally for usability and recovery; sensitive session data is protected by Android or iOS secure key storage, depending on your device.
If you enable order notifications in the Android app and grant permission, the app uses Firebase Cloud Messaging, an installation identifier and a notification token to deliver alerts and link them to your account. You can disable notifications in the app or system settings. The current Android app does not include Firebase Analytics, and the initial iOS release does not support push notifications.
When attaching a receipt, your system photo picker lets you choose the image to send. Our mobile apps do not need access to your entire photo library for this.
Service providers
Data needed to provide the service may be processed by hosting, storage, verification-message, email, payment and notification providers such as Firebase, depending on the feature you use. If you visit a payment gateway or contact us through Telegram, that provider's processing is also subject to its own privacy policy.
Optional website marketing and cookie tools are separate from Android app services. The cookies section below explains how to control them.
Consent
By using our website, you consent to our privacy policy and agree to its terms.
Cookie choices and optional tracking
WaL Store uses essential auth/session cookies, cart storage, payment preference storage, checkout session storage, and consent storage to operate the store. These are required for account access, checkout, payment, security, and remembering your cookie choices.
Meta Pixel, Meta Conversions API, Meta identifiers such as _fbp and _fbc, and the Trustpilot review collector are optional and load only when marketing consent is enabled. When enabled, Meta events may include event name, event ID, product IDs, order value, page URL, IP address, user agent, Meta browser/click identifiers, and hashed email or phone where applicable.
You can reject non-essential cookies and still use checkout, cart, account sessions, and payment. You can change your cookie preferences at any time from the Cookie Preferences link in the footer. See the Cookie Policy page for the current cookie and storage table.
